All units sold through this platform qualify for a 10-year limited warranty authorized by the product manufacturer, Rheem. The warranty details, including information on how to register your unit and make a claim, follow.
How to register your unit: Once you receive your unit, please register it immediately. You must register your unit to make a warranty claim.
How to make a claim: One your transaction is complete, please contact your contractor or distributor for resources in the event you need to make a warranty claim. If additional assistance is needed, our concierge team can also help you initiate a claim.
Fixed Price Installation Warranty: Customers receiving fixed price installation through this platform should review warranty information with their contractor.
Returns
If you decide you want to return your unit, we can facilitate a return with the distributor you picked it up from or who delivered it. All returns are subject to a restocking and pickup fee of 20% of the unit cost plus $75 for transportation. The unit must be in the original packaging with no visible defects made to it to facilitate a return.
