All units sold through this platform qualify for a 10-year limited warranty authorized by the product manufacturer, Rheem. The warranty details, including information on how to register your unit and make a claim, follow.
10-year Limited Warranty by Rheem: The Proterra heat pump water heater is backed by a 10-year limited tank and parts warranty.
How to register your unit: Once you receive your unit, please register it immediately. You must register your unit to make a warranty claim.
How to make a claim: One your transaction is complete, please contact your contractor or distributor for resources in the event you need to make a warranty claim. If additional assistance is needed, our concierge team can also help you initiate a claim.
Fixed Price Installation Warranty: Customers receiving fixed price installation through this platform should review warranty information with their contractor.
If you decide you want to return your unit, we can facilitate a return with the distributor you picked it up from or who delivered it. All returns are subject to a restocking and pickup fee of 20% of the unit cost plus $75 for transportation. The unit must be in the original packaging with no visible defects made to it to facilitate a return.
EmPOWER Maryland programs are funded by a charge on your energy bill. EmPOWER programs can help you reduce your energy consumption and save you money. To learn more about EmPOWER and how you can participate, go to BGESmartEnergy.com.
There is a limit of one heat pump water heater incentive per residential address. At this time, the heat pump water heater must replace an existing electric water heater.
